Us And Our First World Problems…Lightening Up With An “Attitude Of Gratitude”

Thursday, October 27th, 2011

The hardest arithmetic to master is that which enables us to count our blessings.” – Eric Hoffer

One thing I have learned over the last few years is that stress and gratitude simply cannot exist at the same time. Especially when a change or a challenge enters our lives, we have this opportunity to lighten up by realizing how good we truly have it; how much we do have; and how many things are going well!

People get all stressed out in traffic-jams as they sit in their cars – their cars! Those things are expensive and hey, I’m pretty sure that no matter how bad the traffic, walking would take much longer. Instead of huffing and puffing and honking our horns as we sit on the highway, we can take a look at how lucky we are to be driving in the first place and say, “Wow! Look at me in my car!” At the grocery store, some people stand in the checkout lines looking completely disgusted with life. The expression on their faces is a combination of frustration and looking like they’re working through a severe gas pain. These people are fortunate enough to be in a store that has all kinds of food available in one place and they’re waiting to buy this food with all of their money! Rather than rolling their eyes and sighing out loud as they flip through the latest issue of People Magazine, they could stand there and say, “Wow! Look at me in a grocery store!” In this age of abundance where there is an extraordinary amount of access and choice, I do believe our expectations have become rather warped. We could use a little reality check to help us notice and appreciate how blessed we are.

If you’re up for a little more irony, our modern conveniences have led to the creation of more stressful thoughts rather than less. You’ll see the irony clearly if you go online and do a search for the happiest places on earth. Bless us and our first world problems. Have you noticed the horror on people’s face when their cell phone signal drops mid-conversation and they have to call someone back? In our hands, we are holding phones that used to be attached to our kitchen wall! Didn’t we love the kitchen phone with it’s mile-long cord that made it possible to chat with someone while we watched folded some laundry, made our bed, and reorganized the garage? No we can roam the entire earth with the kitchen phone and we complain about roaming charges! Not only are we holding the kitchen phone in our hands, but now most of us are holding a computer as well! Ah, but we’ll be damned if our phone is slow connecting us on to the Internet! These phones of ours basically send and receive magical signals to and from mars and if takes a few seconds longer to do that, we call it a piece of crap and we want a new one. Rather than curse and growl in that moment, we could simply smile as Facebook uploads on to the screen, and say, “Wow! Someone I hardly know wants to be my friend!” So, anytime you’re sitting in traffic, roll down your window, smile at the guy in the lane beside you, and yell, “WOW! Look at us in our cars!” Now, you’re probably going to get the finger, but you’ll be feeling so good it won’t matter.

When the mind starts spinning and the thoughts get racing, breathe deeply…take a look at you and your first world problems…notice how good you truly have it, how much you do have, and how many things are going well. Peel yourself off the ceiling by choosing an “ATTITUDE OF GRATITUDE”.

Big Love,

susan

Just Like Serena, We’re All “Bozos On The Bus”

Monday, September 12th, 2011

We’re all bozos on the bus so we might as well sit back and enjoy the ride.” – Wavy Gravy, Clown/Activist

I watched the U.S. Open Women’s final on Sunday and witnessed the very experienced and very talented Serena Williams lose to Australian Samatha Stosur. Serena has won 13 Grand Slam titles and Samantha has now won her first. Before the match started, Serena was the clear favourite to win and Samantha assumed the position of the underdog.

The Aussie underdog won in 2 straight sets.

How did Samantha manage to win? Well, she played damn good tennis and Serena didn’t. The other reason was that Serena messed with her own mental game by arguing with the umpire about a ruling. The umpire took a point away from Serena because she shouted, “Come on!” as the ball was traveling over the net about to meet with Samantha’s racket. When the umpire made the calling, Serena was none too happy and spent the remainder of the match looking pissed off and throwing the umpire all kinds of attitude. Serena’s colourfully painted nails were waving in the air a bit more than usual.

With all of her experience and talent, Serena wasn’t accountable or gracious or classy or calm or didn’t just laugh it off (shall I go on?) because it would help her stay focused, relaxed, and mentally strong for the remainder of the match. How has this player of this calibre not mastered the skill of keeping her cool in a big tennis match???

I sat there absolutely blown away that the accomplished player had made such a blatant error.

My shock (and slight judgement) regarding Serena’s behaviour faded when I remembered what good ol’ Wavy Gravy says…”we’re all bozos on the bus…” In other words, Serena was just demonstrating that we are all bumbling around, doing our very best, and learning all kinds of lessons throughout this human experience.

On Sunday at Arthur Ashe stadium, despite what you or I think about the situation, Serena did the very best she could based on what she knew and had experienced up until that moment.

Just like you and I and everyone else on the planet, Serena is here to learn lessons from her experiences and yesterday’s tennis match provided her with one hell of an experience and lesson if she’s finally ready to learn it. I say “finally” because last year Serena lost her U.S. Open semi-final match when she was peanalized on match point for her second conduct infraction – verbally abusing a line judge. Seems like Serena was back again this year to learn the same lesson again.

Have you ever noticed that you receive the same lesson over and over again until you learn it? The universe can be persistent that way.

Maybe one day Serena will change because she’ll finally see that her old behaviours have costed her Grand Slam titles. Until then, all the women on the tennis tour should start hoping that Serena receives a controversial ruling during their match.

Just because she’s great at a sport, Serena’s a human like the rest of us – living out life lessons through experiences. Just like us, she’s just another bozo on the bus who happens to have one of the greatest serves in the history of women’s tennis.

If imperfections found within yourself and/or others is a source of suffering in your life, keep in mind that errors, mistakes, and wrong turns are just signs that we’re in the middle of learning something like keeping one’s cool when playing a big tennis match.

Big “love”,

susan

Stuff That Can Soothe A Wounded Heart & Quiet An Oh-So Busy Mind

Tuesday, September 6th, 2011

I recently spoke to a group of school board custodial/maintenance staff and at the end of one of my workshops, a participant came up to me and asked me for some advice. He wanted to know what he could do to raise his spirits during his newly separation from his wife. The dramatic change in this man’s life was extremely fresh and I could tell he was hanging on by a thread.

This man’s situation struck close to home as I am in the midst of the heart-healing process as well. I was supposed to write a book this summer, but spent most of the time doing things to move through it and feel better. I was more than happy to share with him the things that helped me put one foot in front of the other on days when the bed looked like the best place to hang out for the entire day.

I want to share that very list with you just in case love or life ever gets you down…

1. PLAY – involve yourself with the things that you WANT to do and LOVE to do! These are the activities that make your spirit sing, lift your mood instantly, and remind you that LIFE IS GOOD. When devastated or just generally fretting, move heaven and earth to do the stuff that you would still do if nobody was looking. Play and play often, damn it. I played countless hours of golf this summer because it was a glorious break from my sorrow and constant stream of “mind-chatter”. It’s simply impossible to attempt hitting a golf ball and wallow in pain all at the same time.

2. SOCIALIZE – even though getting out and seeing friends and family can intially have the same appeal as eating a dirt sandwich or repeatedly sticking a fork in your eye, it pays off in the end. I’m famous for withdrawing when I get blue (if my mother doesn’t hear from me for a week or so she gets very nervous) so I say from experience that isolation just makes you “heady” – it leads you to creating a vast amount of time and space to listen to and believe all the crap in your head. Stay connected so you feel supported and well, connected to other human beings, but also do it so other people can hear some of the crap you’re thinking and believing and offer you other perspectives.

3. READ BOOKS WRITTEN BY HEALING VOICES – you may be cringing at the thought of reading a “self-help” book so let’s call it something else…a healing voice that can offer you new ways of viewing and thinking about things. I have listened to many “healing voices” in my lifetime, but ones that are particularly powerful when the #$%@ hits the fan is: Byron Katie (“Loving What Is“), Neale Donald Walsch (“When Everything Changes, Change Everything”), and Elizabeth Lesser (“Broken Open“).

4. NOTICE THAT NOT EVERYTHING SUCKS – Bryon Katie posted on her Facebook page that “gratitude is what we are without a story”. I have found that one of the easiest and quickest ways to perk up or peel myself off the ceiling is to take stock of all the things that I do have and all the things that are going well. The “mind-chatter” we tend to listen to and believe (what Bryon Katie calls “stories”) can lead us to thinking that there’s not enough and that everything is going to hell in a hand basket…the biggest story of them all.

5. HELP SOMEONE – Generosity of any kind is wonderful during challenging times because much like play, it nicely gives you a break from your drama. It’s also been proven that when we help someone in some way, our body releases good feeling chemicals into our bloodstream that are normally very expensive and highly illegal. There’s a “giver’s high” that we experience through being generous of time, resources, or spirit so why not seek out some of that cheap and cheerful stuff when you need a boost big time.

6. REMEMBER YOUR “PAST DATA” – I would bet anything that you have at least one “negative” event or situation which took place in your past that ended up to be some kind of a gift later on. That event or situation is a piece of “past data” that proves that things don’t happen to us, but rather, things happen for us. Think back to that time when your heart was smashed into a zillion pieces and now think about all the reasons why you’re so happy and relieved that you didn’t end up spending the rest of your living days with that person! There’s your “past data”, baby. That happened for you and so is this current situation…you just don’t know the details surrounding the gift yet. I actually would bet anything that you have several pieces of “past data” that you can access to help you stand in the eye of the storm and be curious about how this current “negative” event or situation will end up serving you in some way. I much prefer curiosity over a panic attack.

7. SWEAT – Picture Debbie Allen at the beginning of Fame with that big wooden pole in her hand saying, “You want fame? Well, fame costs and this is where you start paying…and sweat!” Okay, so this isn’t about being famous, this is about feeling better, but I still think that woman would look at you and tell you to sweat because it triggers the relaxation response and rids the body of all those harmful hormones that can build up in your body due the aforementioned crap rolling around in your mind.

8. GIVE IT TIME & GO EASY ON YOURSELF  - I ended off with the 2 G’s. Time does have this miraculous way of taking you from thinking about it almost 100% of the time to one day going fuzzy on the details. Be gentle with yourself – if you’ve made some mistakes that has lead to having a wounded heart or an oh-so busy mind, see this is an opportunity to cultivate self-kindness. Each and every one of us is bumbling around here on earth being great and screwing up on a daily basis. Compassion for all – which means you too, by the way.

That’s the list I shared with that wounded heart that day. I hope it helps you right now or the next time love or life ever gets you down.

Big Love,

susan

Can You See The “Good” In Everyone?

Wednesday, August 17th, 2011

“When I’m having trouble with someone, it’s a sure sign that person is exactly the gift I am needing in my life. Sometimes it takes me years to write the thank you note, though.” – unknown

The relationships we have (and those we lose) just might be the biggest source of angst that this human experience has to offer and one of the most powerful things we can do for ourselves is to see them and the people involved from a higher perspective. The higher perspective I’m referring to is based on the awareness that we are actually a bunch of spirits/souls having a human experience. We are down here on earth experiencing certain things and encountering certain people who have been placed at particular points along our journey to help us learn lessons and evolve. That old adage that says, “everything happens for a reason” nicely summarizes the concept of the human experience.

With that higher awareness of the human experience, we have the opportunity to take on that aforementioned higher perspective and view all the people we have challenging relationships with as essentially “good” because they’re sent to us with a divine purpose and that is to ROCK OUR WORLD in some way – in a way that gives us an experience that our soul signed up for before it put on its “human suit”. Whether it’s an acquaintance, co-worker, friend, family member, or romantic partner, they are playing some sort of supportive role in our motion picture that furthers along the plot. All the world’s a stage, right?

As I look back on my life, I can clearly see that those people in both my professional and personal life who brought about anger, pain, tears, and more phone calls to my mother than I would like to admit, were just doing their jobs – they stopped me in my tracks – they widened my eyes – they showed me stuff I needed to see  - they were messengers delivering some kind of awakening or as I like to call it, a “spiritual kick in the ass”.

Did it hurt? Hell, yeah. Did it suck? Big time. Did it rock my world just when it needed rocking in that certain way? Absolutely.

That’s why I love that quote. I could send each of them a rather lengthy thank you note.

The opportunity you and I have is to see (and remember!) those people who challenged us the most and the gift(s) we received from having spent time with them and revel in that magic. If we do that, we just might have a shot at seeing the magic that exists with those souls who are challenging us right now.

What am I learning? How am I growing? In what way has this person helped me evolve? What are the gifts???

We just might be able to write our thank you notes (pretend or real) sooner rather than later.

Author and speaker, Dr. Wayne Dyer, once pointed out that inside the word TORMENTOR, lies the word, MENTOR. Can you see that? Not literally of course – it’s clearly the last two syllables of the word – but rather, can you see the people in your life who have challenged you the most as TEACHERS?

Can you see the “good” in everyone?

Big Love,

susan

Do You See The Magic Even When Things Don’t Seem So Magical?

Thursday, May 5th, 2011

Let me just say that I have seen better days. I am still blessed up my wah-zoo and but quite frankly, I have seen better days.

I’m getting through it, I’m learning, I’m growing, blah, blah, blah…however, personally, this is an extremely challenging time for me. Perhaps you too have experienced a time (or times) in your life when stuff like heart-ache, loss, and pain are constant feelings you carry around with you even when you’re grocery shopping or putting gas in your car.

When these gut-wrenching ebbs enter your life, do you see the magic around you?

As my gut wrenches away right now, I’ve been shown how the universe is still hard at work – I have managed to see the MAGIC.

The magic that I have noticed over the last few days isn’t huge stuff, but rather, small miracles that simply perk me up or make life a tiny bit easier.

The first bit of magic happened last week when I was in my car listening to a song by British sensation, Adele. I love love love this woman’s music! When the song was over, I mentioned to my friend who was in the car with me that I would really like to see Adele interviewed as I’m curious about who she is as a person.

The very next day, I was scrolling through the channels on the TV and low and behold, there was an MTV special with an hour-long interview with Adele scheduled to air later that evening.

I put the intention out there and the universe delivered…with some serious speed to boot. Pure Magic. Small stuff, but pure magic.

The second bit of magic relates to parking here in Toronto. If you live or have ever lived in Toronto, you know how truly magical parking is here. Part of my challenging time has involved me moving out of the home I own and into a rented condo – the “crashpad” as I like to call it – a bit bigger than a landing pad that I am crashing at rather than a friend’s sofa – hey, I’m well into into my 30′s now so it’s time to crash like a real grown-up. The condo building I live in has parking garages below and behind it where empty spots are at a premium. When I moved in a few weeks ago, there were no vacant spots available, so I put my name on the waiting list in hopes of getting “the call” one day.  In the meantime, I kept my car parked in the spot I still currently own a few kilometers away. This set-up worked well as I didn’t need my car very much anyway. As the merry month of May rolled in, I became a bit concerned about the long-distance relationship I had with my car as my needs to drive off to speaking engagements was about to increase dramatically. You probably know where this story is headed. Yep, I got the call two days ago – a spot became available for me.

Again with the magic. Perfect timing. Just when I really needed something, it appeared.

As I go through this challenging time in my life, taking notice of the magic around me lifts my spirits as it reminds me of two major things: the universe can easily give me what I want  - all I gotta do is ask for it and things are provided for me when the timing is right.

I find that noticing the small miracles reminds me that bigger miracles are in the works as well.

No matter what, the universe is always hard at work for us – all we have to do is take note of the small miracles like finding an Adele interview on MTV and snagging a parking spot in downtown Toronto to see proof of the hard work being done on our behalf.

When things don’t seem so magical, see the magic around you.

Big Love,

susan

 

Seeing The Lighter Side of Life Doesn’t Necessarily Involve Having A Sense Of Humour

Wednesday, April 20th, 2011

I had coffee with a fellow stand-up comic-turned-inspirational speaker the other day and at one point in our conversation I said to her that lightening up about the inevitable changes and challenges that come our way has very little to do with having a sense of humour or being funny. She looked at me with a perplexed look on her face and asked me to explain what the heck I was talking about. I told her that my programs are centred around seeing changes and challenges from a higher perspective which I believe can help all of us see stressors in a different “light”. When we take several steps back to see the bigger picture…what’s really going on, we can’t help but lighten up about stuff that can so easily cause us suffering. Suffering occurs when we see our earthly dramas as being nothing more than what is going on right in front of us.

The higher perspective that I am referring to comes from believing I am a spiritual being having a human experience. By being mindful that my soul is down here on earth living out a life experience that it signed up for well before it arrived, allows light to shine in during even the darkest of times.

I’m an expert on the topic of lightening up, but it has nothing to do with the fact that I’ve been blessed with a sense of humour – razor sharp wit, some might say – not many, but some. No, I’m an expert on this topic because living and working with lightness has never come naturally to me. If I’m not on my game 24/7, I can easily walk around looking and sounding like I’m some kind of head of state. I’ve had to work my rear end off to even get to the point where I am at now which is to say that I mostly see things from a higher perspective – I usually live and work with lightness.

My passion for the topic of lightening up comes by me honestly. In my last blog post, I talked about how me and Mr. Depression go way back and that it wasn’t until I changed my perception and thoughts about challenges that my mental health improved. So, as a follow-up to my previous post about how changing our thoughts can truly change our experience here on earth, I offer 3 ways I view and think about stuff that can so easily lead Mr. Depression to come a knockin’….

1. All changes and challenges will end up contributing to my evolution in some way. Maybe i’ll learn a skill, make a connection, hear a message I need to hear, see something about myself I need to see. I stay curious by staying mindful of the fact that any time the $#%@ has hit the fan in my life, it’s ended up happening FOR me – it served some kind of purpose. With all that great “past data” of hardships being a some kind of a gift, why oh why would that magic not be hard at work right now???? I am a chess piece being placed in a certain spot at a certain time with some kind of great strategic thinking in mind.

2. I am here to evolve and grow through experience. If I’m a spiritual being having a human EXPERIENCE, the expectation that all my evolving and growing is only going to happen through pleasant experiences is a one-way ticket to stressville. Ebbs an flows, highs and lows, the good, the bad, and the ugly, baby. It’s all coming our way so you and I can get done whatever it is that we are here to do. Acceptance of the ebbs as part of the human experience is a one-way ticket on the peace train. As one of my favourite authors, Neale Donald Walsch, taught me in his wonderful book, When Everything Changes, Change Everything, the shift that is ours to make is from wondering IF change will happen to wondering WHEN change will happen. Amen, brother Neil, amen.

3. The truth is always lighter than the story. Next time you’re ranting on about the past or the future, take a moment to see how much of your rant is actually TRUE. When I’m not living mindfully of the fact that everything is perfect even when it isn’t, my negative perception of a challenge can easily create a story that would freak anyone out. When I left stand-up comedy and started working in a Human Resources branch in the Ontario government, I told myself a couple stories day after day. The first story that I told myself was that I was lost – even though the truth was that I found myself to work and home each and every day. The other story was that I didn’t belong there – even though the truth was that they let me in the door each and every day and do my things. I believed those stories even though the truth was that I merely left stand-up comedy and was beginning a new job in a Human Resources branch in the Ontario government – the truth was that I was beginning a new chapter in my life. This world does not contain anything but neutral events, situations, and people – anything beyond the facts are created by the lenses we see it through. Focusing more on the truth really just requires a new set of lenses – ones that help us see things for what they truly are. So often we aren’t having a crisis, we’re experiencing a challenge. As my therapist once said to me as I was going on and on about one of my earthly dramas, “a crisis is when you pick up the phone and call 9-1-1…Susan, watch your words”.

I hope these 3 shifts help you view challenges from a higher perspective because that’s when we can see them in their proper “light”.

Big Love,

susan

Catherine Zeta-Jones And I Finally Have Something In Common

Thursday, April 14th, 2011

Perhaps by now you’ve heard the news that Catherine Zeta-Jones recently sought treatment for bipolar II condition which is a mental illness that involves both prolonged periods of depression along with short periods of manic episodes. When I watched the report on the Today Show this morning, I was inspired to share that I too have suffered from depression and anxiety. I’ve had around five bouts of high grade depression and anxiety that have brought my ability to function and enjoy my life pretty much to a grinding halt. One of the reasons I am so passionate about seeing the lighter side of life is because I have experienced the darkness – I have gone through many weeks at a time when I can’t face getting out of bed, I avoid my work, I withdraw from my friends and family, and can’t for the life of me keep breakfast down.Weirdly enough, most of my depressions took place in the spring so hey, at least I got thin for bathing suit season…ah, the good ol’ crisis diet…I’m an emotional wreck, but damn I look good.

Catherine and I are not both rich and famous…we’re not both married to a man who is rich and famous…and we’re certainly not both gorgeous,voluptuous brunettes, (the difference is that I’m blonde), but we do both have a mental illness that we’ll be managing for the rest of our lives. Catherine and I have a very sensitive chemical make-up that can go off-balance when we view and think about things in a negative/fearful way for a sustained period of time. Catherine and I will be managing our conditions for the rest of our lives – she will be doing it in some mansion tucked away in the Hollywood hills mind you, but we will both be managing mental illness nonetheless.

Actually, I bring up the fact that she is a well-off celebrity to inject this post about mental illness with a bit of comic relief, but there is a point to be made with that fact that she is indeed wealthy and famous. Here we are living very different lives, and yet, we both have been in the “jaws of the black dog” as my friend Liz so appropriately stated on Facebook the other day. No matter what the external circumstances are (in Catherine’s case, lots of fame/tons of moolah/good looks, etc.), if someone is sending a message to their brain day after day that they are in danger, stress hormones go one the rise. Our brains aren’t that swift when it comes to being trigger-happy with the stress response – it can’t tell the difference between real danger and perceived danger – or in other words, our stressful thoughts. For example, reacting to your house catching on fire versus freaking out over your manager’s never-ending lack of leadership skills sends the same messages to the brain that there is danger. When our brains sense real or perceived danger, cortisol is released into our system and the result reminds me of the the time many years ago when my father came home unexpectedly one night while I was having a wee get-together with a few friends…it really wrecks the party.

Catherine’s experience with mental illness amidst her apparent “good life” goes to prove that no matter how good someone has it in the external sense, if they are seeing things and thinking about things in a way that tells their body they’re in danger and triggers the release of cortisol day after day, there won’t be enough endorphins and calming neurotransmitters to keep them feeling BALANCED to enjoy said “good life”. It’s important for me to mention that her husband, Michael Douglas, has faced throat cancer over the past couple of years, so Catherine has probably had a perception of being in great danger for many months on end. Life’s changes and challenges sometimes just gets the best of us and fear takes its mighty hold…that’s the bumpy ride called the human experience.

As I mentioned earlier in this post, Catherine and I will be managing our own, unique versions of mental illness for the rest of our lives. Just like the risk of heart disease can be lowered by the CHOICES one makes in terms of lifestyle habits, lowering the risk of mental illness can be lowered by CHOOSING to see and think about challenges in a way that tells one’s body that despite the $#@! hitting the fan, we’re going to be okay and hence, the chemical balance remains unaltered.

Even though most of my experiences with mental illness occurred while I was in my twenties, I’m still not immune to it. In fact, I experienced both depression and anxiety (they tend to go hand in hand which is really neat) once again back this past winter. I got thin again, but recovered way too early to look any better on the beach this summer…damn winter depressions. I now see with great clarity that each time I have gotten sick, it has stemmed from what I was telling myself day after day about the certain challenges that were unfolding in my life. Yes, thank goodness medication exists and yes, I’m a huge promoter of all things wellness, but the true healer of any form/level of depression lies within our ability to BE AWAKE…to be aware of how we’re viewing and thinking about the stuff that comes our way in life.

Strong mental health can be Catherine’s, mine, and perhaps yours if you too have a sensitive chemical balance in your brain, if we consciously choose to see the lighter side of life and keep that stress response at bay for one more day.

Big Love,

susan

*my next post will offer some specific ways of seeing changes and challenges in ways that can keep one’s stress hormones at bay…these acts of mindfulness have helped me greatly…stay tuned!

An iphone-Lovin’ Woman’s Admission & Call To Action

Wednesday, April 6th, 2011

Are you here? I mean, really here? Are you fully present as you read this?

Are your here right now?

Good for you if you are because being fully present in the moment has become just as tough as winning an immunity challenge on SURVIVOR.

Our portable access to communication towers and the internet (cell phones/smart phones) has led many of us to being in one place and our awareness placed on a galaxy far, far away. As we weave phone calls, texts and instant messages into our work tasks, lunch dates, and minutes spent standing in lines, someone who is paying attention to where they are and what is happening in that moment has become a precious commodity.

To be completely honest and vulnerable with you, I don’t exactly fall in the precious commodity category. I heart my iphone so much and it often whisks me away from being fully present in my life – it gently bows my head to pray…to the digital world that awaits me.

My mother will find this post both amusing and ironic considering my behaviour since the iphone has entered my life. Back in February, I spent an evening with my mother and her friends in Florida and shamefully wasn’t THERE because I was texting. It upset my mother and it wasn’t a good look in front of her friends. iphone: 1, Personal Integrity: 0

Yeah, that’s the thing – being somewhere rather than here right now takes away our opportunity to truly experience our life as it unfolds, but it also takes away our opportunity to be kind to and engaged with the people we meet. Isn’t that the number one reason why were here on earth, anyway?

When we’re not fully present in our personal life, we risk offending people and losing friends. What does it risk in our professional life???

Well, let me tell you a little story that answers that question. I was recently at a certain telecommunications retail store (that rhymes with FOGERS) and the employee who was helping me answered his personal cell phone and started chatting with what I can only assume was his friend right in the middle of our transaction. No “hey buddy, I’m busy right now, I’ll call you back.” Nope, he chatted away as I stood there contemplating going over to FELUS or FELL . As this guy was chatting to his friend on his cell phone, he wasn’t at work helping me out anymore – he was with his friend. As we were close to wrapping up my purchase, he started to text someone on his personal cell phone. You and I both know that multi-tasking is a myth so once again, he wasn’t helping me anymore, but typing messages to someone. It wasn’t until the store manager came along and asked him to put away his phone that he became fully present with me again.

My theory stands firm – not enough communications companies exist for FOGERS to decide that being fully present and engaged with customers is crucial to its success.

When enough competition exists, my equation for success kicks in: WHAT YOU DO + WHO YOU ARE.

Being here right now helps you rock out that WHO YOU ARE bit…big time.

This is the opportunity that you have: to put down the phone and be here right now with those you work with and serve.

Whatever you do for a living or where ever you work, there is probably lots of competition that has made your client’s/customer’s experience during service a big factor that greatly influences their impressions of you and decisions. One way you can create a positive experience for anyone you serve is to pay more attention to what’s happening in the present moment…the time you share with them.

While being here right now is such a precious commodity, your light will shine even brighter.

With success being a combination of WHAT YOU DO and WHO YOU ARE, the brightness of your light is a huge deal.

Time to put away the phone a bit more? My experience at FOGERS sure has inspired me.

Big Love,

susan

Watch Your Words: How To Avoid A Wine Fiasco

Monday, March 21st, 2011

Who’s going to take care of this fiasco?

This is a question I overheard a certain LCBO employee ask her colleague at an LCBO location I was at this past weekend as I was shopping for some essentials for the home. What was happening a half hour from then was that the LCBO was releasing some brand of fancy shmancy red wine to its customers – the wine is so fancy shmancy that the LCBO was limiting each sale to one bottle per person. Yes, that fancy shmancy. I guess this LCBO employee was anticipating that a wine sale war zone was about to break out in roughly 30 minutes time and was wondering which brave soldier in their platoon was going to be sent into the trenches.

It was going to be a fiasco.

A WINE fiasco.

Ahem.

As I can only assume that this woman wants to live a long time and enjoy herself on this earth, here are 2 things I would have liked to say to her if it was any of my damn business:

#1: Put the crystal ball down, girl…because you don’t know what’s going to happen in 30 minutes, everything is possible! If you look back, you’ll probably notice that many of your past predictions didn’t end up playing out the way you thought they would. Use that data going forward to catch yourself going all clairvoyant like that and to remind yourself how much you don’t really know. There is peace by realizing you don’t know how the future is going to turn out. When you say something negative about a future event with any amount of certainty, that’s limited thinking. Challenge your limited thinking by asking yourself if what you have just about the future is true. It’s never true – our thoughts about the future are always stories.

#2: Watch your words. Big, scary words like “fiasco“, “disaster”, and “crisis” don’t have any place in an LCBO unless you guys go on strike and in that case, I get to use those words too! Be aware of when you tell yourself stories that don’t work for you – that don’t support you in your desires to feel good and have fun no matter what comes your way.

In this case of the fancy shmancy wine sale, “fiasco” is the story, and “unique retail challenge” is the truth. Which one are you interested in facing?

When you focus on the truth, it can’t help but seem lighter than the fictional version. When you use a word like “fiasco” to describe a situation involving selling wine, you end up indicating to your body (and the body of the colleague beside you) that there is imminent danger. Your body doesn’t know the difference between your dramatic words and reality. Uttering the word “fiasco” tells  your body to release stress hormones from its adrenal glands – it’s time for the good ol’ stress response to kick in. If you tell yourself and others stories often enough for long enough, that can shorten your life and just by standing beside you listening to your story, that colleague of yours is probably not going to live as long as he once was…just sayin’. Health concerns aside, when you use big, scary words to describe a simple work-related challenge, you transform yourself into a HUMAN ENERGY HOOVER who removes all the positive energy within a 150 metre radius of where you stand. You don’t want to be someone who sucks, right?

UNIQUE RETAIL CHALLENGE VS. WINE FIASCO

Watch your words because the truth is always lighter than the story.

Big Love,

susan

 

 

My Top 10 Reasons To Revel In The Fact That It’s January

Tuesday, January 25th, 2011

Do you have a case of the winter blahs right about now? If you live anywhere in North America for the exception of Vancouver, California and Florida, it’s damn cold outside and the afternoon sunset can be disheartening at times.

Yes, it’s January and it owes us nothing more than the cold, dark days that are upon us.

With our climate being like this for a few months each year, we Canadians, and some of our American neighbours in more northerly states tend to grit our teeth and bear it. We hunch over and scurry from the warmth of our cars to the warmth of indoors like we’re in a platoon on the front line moving from bunker to bunker. We tend to place ourselves in the mindset that these are the months “to survive” or “get through” until life can really begin again in April.

In January, it’s so easy for us to create a subtle level of suffering by arguing with what is. We tend to wish it was later in the year – we tend to wish it was a warmer season – we tend to want the present to be the past because the future (April, where for art thou, April???) will be so much better.

As the thermometer dipped to around -20 degrees celsius this past weekend, it was tough to find the love for dear January, but it also reminded me of the extremely powerful shift in mindfulness if you can find that very love. Bemoaning January is no different than wanting it to be Friday, wishing the day was over, or wishing someone was different. Viewing January (and the other winter months) as an enemy creates a subtle discontentment within us that can linger throughout our days and end up being a form of chronic stress that compromises the level of health, peace, and overall enjoyment we desire for our life.

Even if it is January, can you see the present as your friend, rather than your enemy?

Can you raise your awareness and consciously choose to accept or heck, even enjoy the unique gifts of January? Lord knows this month offers very different things than it’s summerly counterpart, July. When you’re doing the scurry from your car to indoors, can you catch yourself grumbling, stop, and make that shift to creating another thought that in someway accepts or celebrates WHAT IS?

I shall give it a try right now and more importantly BE MINDFUL of these things if and when I catch myself grumbling as I do the scurry from my car to the indoors.

I present to you…My Top 10 Reasons To Revel In The Fact That’s It’s January

#10: Sales – I ordered Jack Wills shirts (my fave UK brand) online when I was pleasantly surprised by big markdowns on their website and I scored Banana Republic dress pants for like $50 each the other day…sweet.

#9: Sports – I’m like a dude the way I love to watch sports on TV (except for football and hockey) so this time of year rocks my spectator world…PGA Tour starts again, curling championships, Australian Open tennis…oh, sports…how I love thee.

#8: Curling – one of my favourite sports to play is the winter sport of curling…thankfully I have the other drinking sport of golf to amuse me during the other half of the year.

#7: Awards Shows – I don’t LOVE them, but they are a guilty pleasure-like form of entertainment on a Sunday night when all the other channels have football on.

#6: Availability – I actually have time and my friends actually have time to hang out – do you notice how many times throughout December you say to your friends, “let’s get together in January when it’s quieter.”

#5: “Parks & Recreation” – one of most favourite TV shows has returned…I thought it had been cancelled back in the fall, but now some shows premier in the new year…odd, but just happy that the hilarious Amy Poehler is back on the tube.

#4: Space – I live in Kensington Market here in Toronto which is a popular area that packs the streets, cafes, and stores with both tourists and locals during the weekends. However, right now, the cold and snowy days aren’t as inspiring to “spend the day in the market” so there is much more space to walk, dine, and shop on the weekend when I usually tend to wait for Monday –  Friday to roam around the area.

#3: Organizing – and it’s not even because every frickin’ magazine tells me to do this in January.

#2: The Quiet: Due to the colder weekend days, this time of year has me wanting to be out and about less and gives me extra permission to be at home doing productive things or not. When it’s “nice out” there is a pull to get out there and DO stuff, while Mr. January and Mrs. February gently whisper to me on Sunday morning, “It’s all good if all you do today is a yoga class, pick up some groceries, and then plunk yourself in front of the TV to watch the final round of the golf.

So, I realize that I only have 9 reasons to revel in the fact that it’s January…silly me to try to be just like David Letterman. So, why don’t you end this list for me – leave a comment below and tell me your favourite thing about this month that we tend to see as something “to survive” or “get through”. Together, let’s cultivate peace in our lives by accepting what is…the cold, dark days that are upon us.

Big Love,

susan

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